Booking conditions

Your Comfortable hotel in the Pustertal Valley

 

All prices are valid PPPN (per person per night) from four overnight stays,
including half board, excluding drinks.

 

  • We charge a supplement of 4 Euro per night for stays shorter than four days.

  • In order to confirm your reservation, a down payment of 200 Euros per room is required. Please transfer the money to the following bank account:

    Volksbank Südtirol Banca Popolare dell'Alto Adige
    Filiale Kiens/Chienes
    IBAN: IT64 D058 5658 3000 0357 1226 894
    BIC: BPAAIT2B003
    Mair Elisabeth

    Or pay the down payment by credit card or PayPal here.
    Pay online
     

    You can pay your hotel bill in cash directly at the hotel on the day of departure. Please note, however, that in Italy there is a cash limit of EUR 1.999 from 01/01/2022. We are not allowed to accept larger amounts in cash.

  • If cancelled or modified up to 14 days before date of arrival, no fee will be charged. If cancelled or modified later, 100 percent will be charged. In case of no-show, the total price of the reservation will be charged.

  • No-show and early departure: 100% of the booked travel price

  • Additional fee for single rooms per night: 15 Euros.

  • Additional fee for single use of double bedroom per night: 20 Euros

 

Culinary

  • Ordered but not consumed meals are charged at 100 %.
  • Discount for bed and breakfast: 15, - Euro
  • Allergies and special diets (vegetarian, etc.): Dishes to be prepared extra: 10, - Euro per day
  • Unfortunately we cannot offer vegan dishes.

 

Price reduction

Price reduction for children accommodated in parents’ rooms (2 full payers):

  • up to 2 years: free of charge (extra orders outside the set menu are charged separately)
  • 3 to 5 years: -50 %
  • 6 to 11 years: -30 %

Also, we may offer a special price for groups on inquiry.

 

Check-in & Check-out

On day of check-in, rooms are ready for occupation from 2:00 p.m. In case of arrival later than 6 p.m. please informe the hotel in time. On day of check-out, rooms must be vacated by 10:30 a.m.

 

Use of sauna

During the winter-months the sauna is included in the booking price, and is open to our guests from 4:00 p.m. until 6:30 p.m. During the summer-months the sauna may be used with prior reservation from 4:00 p.m. until 6:30 p.m. (extra charge)

 

Own meals

Please be aware that it is not allowed to bring your own meals and drinks to the public areas of the hotel - breakfast/dining-room, café and skittle room. Thank you for your understanding.